Job Description

We are seeking to appoint an IT Technician to undertake front line support for all hardware and software related to teaching and learning and to work with our IT Manager in delivery of our technology strategy.

The core purpose of this role involves being responsible for:

  • Liaising with teaching staff as first line support to resolve any technology issues raised, ensuring that all issues are logged on the IT helpdesk and appropriate actions taken, with minimal disruption to teaching and learning.
  • Working closely with our IT Manager on the development, implementation and support of our digital learning strategy.
  • Acting as secondary first line support for non-teaching and learning hardware and software.
  • Ensuring all installed software is correctly licensed and installed in line with the School’s policy on change management and appropriate child protection and online safety requirements.
  • Managing and maintaining user accounts across domains and online platforms, in line with the School’s data and security policy.
  • Responsibility for maintaining/updating the School’s IT assets and any associated equipment. Ensuring that the Asset Inventory is kept up to date at all times.
  • Providing AV support to departments including projectors, Smart TVs, visualisers and support with Assemblies.
  • Supporting Creative departments with productions, utilising specialist IT and AV requirements alongside our Performing Arts technician.
  • Maintaining comprehensive documentation for all areas of their responsibility.

This position would suit someone who has good communication skills, is organised, has appropriate IT skills and an interest in Education Technology to support our School community and high achieving students.  Previous experience in an educational setting is not necessary but a proven track record covering the required tasks would be expected.